Clark Public Utilities was recognized at the J.D. Power and Associates Customer Service Roundtable as a J.D. Power 2011 Customer Service Champion – one of only 40 companies to earn that distinction this year.
“This is a tremendous achievement,” said Wayne Nelson, CEO and general manager of Clark Public Utilities. “As a customer-owned utility, it’s an honor to receive this distinction and be included in this elite group of companies that focus on customer service excellence. Customer satisfaction is our top priority, and we appreciate this external recognition of our employees’ commitment to our customers.”
Clark County enjoys healthy increase in convention & tour bookings
An annual report from the Vancouver USA Regional Tourism Office reveals Clark County experienced a 46 percent increase in convention and group tour bookings last year, representing an economic impact to the region of more than $15 million.
During 2010, 95 conventions booked by the tourism office generated nearly 25,000 room nights – a 39 percent increase compared to 2009. Additionally, 17,079 future room nights were booked extending into 2015.
